Reports‌benefits of live chat EN
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‌ www.helpscout.com/helpu/live-chat-improves-customer-service/#1 desktop
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‌ www.google.com/amp/s/www.helpscout.com/helpu/live-chat-improves-customer-service/amp/#1 mobile
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‌ www.superoffice.com/blog/live-chat-software-benefits/#2 desktop
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‌ acquire.io/blog/live-chat-winning-customer-support-race/#3 desktop
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‌ www.google.com/amp/s/acquire.io/blog/live-chat-winning-customer-support-race/#3 mobile
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‌ www.whoson.com/customer-service/benefits-of-live-chat-software/#4 desktop
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‌ helpcrunch.com/blog/live-chat-advantages/#5 desktop
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‌ www.livechat.com/benefits/#6 desktop
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‌ www.google.com/amp/s/www.userlike.com/en/amp/blog/benefits-of-live-chat#7 mobile
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‌ www.salesforce.com/uk/blog/2016/03/5-benefits-of-having-live-chat-on-your-website.html#8 desktop
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‌ www.userlike.com/en/blog/benefits-of-live-chat#9 desktop
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‌ www.google.com/amp/s/www.revechat.com/blog/live-chat-benefits/#9 mobile
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‌ www.revechat.com/blog/live-chat-benefits/#10 desktop
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‌ localiq.com/blog/live-chat-benefits/#11 desktop
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‌ www.ruby.com/key-benefits-live-chat-businesses/#12 desktop
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‌ www.liveagent.com/blog/10-reasons-why-live-chat-is-important-for-your-business-website/#13 desktop
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‌ kayako.com/blog/live-chat-pros-and-cons/#13 mobile
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‌ www.liveagent.com/academy/benefits-of-live-chat-software/#14 desktop
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‌ neilpatel.com/blog/live-chat-marketing/#15 desktop
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‌ blog.olark.com/top-benefits-of-live-chat#16 mobile
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‌ www.digitaldoughnut.com/articles/2018/february/top-7-live-chat-benefits-you-need-to-know#17 mobile
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‌ www.softwareadvice.com/resources/benefits-of-live-chat-software-you-need-to-know/#18 mobile
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‌ www.google.com/amp/s/neilpatel.com/blog/live-chat-marketing/amp/#19 mobile
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‌ blog.hubspot.com/service/live-chat#20 desktop
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‌ www.bigcommerce.com/ecommerce-answers/live-chat/#21 desktop
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‌ www.zendesk.com/blog/live-chat-better-everyone/#22 desktop
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‌ www.tidio.com/blog/what-is-live-chat/#23 desktop
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‌ vtldesign.com/digital-marketing/live-chat-lead-generation/#24 desktop
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‌ www.dixa.com/blog/live-chat-software-key-benefits-that-can-grow-your-online-business/#24 mobile
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‌ www.thechatshop.com/blog/benefits-of-live-chat-customer-service#25 desktop
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‌ aspireinternetdesign.com/online-marketing-strategies/6-benefits-incorporating-live-chat-website/#25 mobile
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‌ www.onsightapp.com/blog/lets-chat-live-chat-benefits-business#26 desktop
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‌ www.google.com/amp/s/www.momentcrm.com/blog/why-add-live-chat-website/amp/#26 mobile
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‌ hybrid.chat/blog/live-chat-definition-benefits-and-features/#27 mobile
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‌ www.momentcrm.com/blog/why-add-live-chat-website/#29 desktop
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‌ www.google.com/amp/s/www.webfx.com/blog/internet/live-chat-benefits/amp/#29 mobile
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real-time
Typical: 2–4
‌
customer support
‌ H
Typical: 1–3
‌
customer experience
‌ H
Typical: 2–4
‌
customer satisfaction
‌ H
Typical: 1–3
‌
live chat software
‌ H
Typical: 2–4
‌
social media
Typical: 1–3
‌
benefits of live chat
‌ H
Typical: 1–3
‌
phone call
Typical: 1–2
‌
live chat support
Typical: 1–3
‌
website visitors
Typical: 1–2
‌
chatbot
‌ H
Typical: 2–4
‌
live chat agent
Typical: 1–2
‌
response time
Typical: 1–3
‌
support channels
Typical: 1–2
‌
competitive advantage
‌ H
Typical: 1–2
‌
ecommerce
Typical: 1–2
‌
real person
Typical: 1–2
‌
live chat tool
Typical: 1–3
‌
messaging
Typical: 1–3
‌
customer service channel
Typical: 1–2
‌
support team
Typical: 1–3
‌
conversion rates
Typical: 2–4
‌
forrester
Typical: 1–2
‌
live chat offers
Typical: 1–2
‌
communication channels
Typical: 1–3
‌
help desk
Typical: 1–2
‌
benefits of live chat software
‌ H
Typical: 1–2
‌
proactive
Typical: 1–3
‌
phone support
Typical: 1–2
‌
knowledge base
Typical: 1–3
‌
new customers
Typical: 1–2
‌
customer engagement
Typical: 1–2
‌
sales team
Typical: 1–2
‌
live chat services
Typical: 1–3
‌
pain points
‌ H
Typical: 1–3
‌
crm
Typical: 1–2
‌
self-service
Typical: 1–2
‌
retention
Typical: 1–2
‌
chat solutions
Typical: 1–3
‌
live chat feature
Typical: 1–2
‌
support experience
Typical: 1–2
‌
instant answers
Typical: 1–2
‌
average order value
Typical: 1–2
‌
live chat session
Typical: 1–2
‌
messenger
Typical: 1–3
‌
online chat
Typical: 1–3
‌
cost-effective
Typical: 1–2
‌
service agents
Typical: 1–2
‌
satisfaction rates
Typical: 1–2
‌
better customer experience
Typical: 1–2
‌
pricing
Typical: 1–2
‌
wait time
Typical: 1–2
‌
customer data
Typical: 1–2
‌
live chat option
Typical: 1–2
‌
linkedin
Typical: 1–2

real-time

real time
Importance: 8/10
Typical uses: 2–4
Current uses: 2

customer support

Importance: 7/10
Heading presence: ‌ Low
Typical uses: 1–3
Current uses: 1

customer experience

customer experiences
Importance: 7/10
Heading presence: ‌ Low
Typical uses: 2–4
Current uses: 1

customer satisfaction

Importance: 7/10
Heading presence: ‌ Low
Typical uses: 1–3
Current uses: 2

live chat software

live-chat software, live-chat-software
Importance: 7/10
Heading presence: ‌ Moderate
Typical uses: 2–4
Current uses: 2

social media

social-media
Importance: 7/10
Typical uses: 1–3
Current uses: 4

benefits of live chat

Importance: 6/10
Heading presence: ‌ High
Typical uses: 1–3
Current uses: 1

phone call

phone calls
Importance: 6/10
Typical uses: 1–2
Current uses: 1

live chat support

Importance: 5/10
Typical uses: 1–3
Current uses: 1

website visitors

website visitor
Importance: 5/10
Typical uses: 1–2
Current uses: 2

chatbot

chatbots, chat bot
Importance: 5/10
Heading presence: ‌ Low
Typical uses: 2–4
Current uses: 2

live chat agent

live chat agents
Importance: 5/10
Typical uses: 1–2
Current uses: 1

response time

response times
Importance: 4/10
Typical uses: 1–3
Current uses: 1

support channels

support channel
Importance: 4/10
Typical uses: 1–2
Current uses: 1

competitive advantage

Importance: 4/10
Heading presence: ‌ Moderate
Typical uses: 1–2
Current uses: 1

ecommerce

e-commerce
Importance: 4/10
Typical uses: 1–2
Current uses: 1

real person

real people, real-people
Importance: 3/10
Typical uses: 1–2
Current uses: -

live chat tool

live chat tools
Importance: 3/10
Typical uses: 1–3
Current uses: 1

messaging

Importance: 3/10
Typical uses: 1–3
Current uses: 1

customer service channel

customer service channels
Importance: 3/10
Typical uses: 1–2
Current uses: -

support team

support teams
Importance: 3/10
Typical uses: 1–3
Current uses: 1

conversion rates

conversion rate
Importance: 3/10
Typical uses: 2–4
Current uses: -

forrester

Importance: 3/10
Typical uses: 1–2
Current uses: -

live chat offers

Importance: 3/10
Typical uses: 1–2
Current uses: 1

communication channels

communication channel
Importance: 3/10
Typical uses: 1–3
Current uses: 1

help desk

helpdesk
Importance: 3/10
Typical uses: 1–2
Current uses: -

benefits of live chat software

Importance: 3/10
Heading presence: ‌ Low
Typical uses: 1–2
Current uses: 1

proactive

Importance: 3/10
Typical uses: 1–3
Current uses: -

phone support

Importance: 3/10
Typical uses: 1–2
Current uses: -

knowledge base

knowledgebase, knowledge-base
Importance: 3/10
Typical uses: 1–3
Current uses: -

new customers

new customer
Importance: 3/10
Typical uses: 1–2
Current uses: 1

customer engagement

Importance: 3/10
Typical uses: 1–2
Current uses: 1

sales team

sales teams
Importance: 2/10
Typical uses: 1–2
Current uses: 1

live chat services

live chat service
Importance: 2/10
Typical uses: 1–3
Current uses: 1

pain points

pain point, pain-points
Importance: 2/10
Heading presence: ‌ Low
Typical uses: 1–3
Current uses: 1

crm

Importance: 2/10
Typical uses: 1–2
Current uses: -

self-service

Importance: 2/10
Typical uses: 1–2
Current uses: 1

retention

Importance: 2/10
Typical uses: 1–2
Current uses: 1

chat solutions

chat solution
Importance: 2/10
Typical uses: 1–3
Current uses: 1

live chat feature

live chat features, livechat feature, livechat features
Importance: 2/10
Typical uses: 1–2
Current uses: 1

support experience

support experiences
Importance: 2/10
Typical uses: 1–2
Current uses: 1

instant answers

Importance: 2/10
Typical uses: 1–2
Current uses: 1

average order value

Importance: 2/10
Typical uses: 1–2
Current uses: 1

live chat session

live chat sessions
Importance: 2/10
Typical uses: 1–2
Current uses: -

messenger

messengers
Importance: 2/10
Typical uses: 1–3
Current uses: 1

online chat

online chats
Importance: 2/10
Typical uses: 1–3
Current uses: -

cost-effective

cost effective
Importance: 2/10
Typical uses: 1–2
Current uses: 1

service agents

service agent
Importance: 2/10
Typical uses: 1–2
Current uses: 1

satisfaction rates

satisfaction rate
Importance: 2/10
Typical uses: 1–2
Current uses: 1

better customer experience

Importance: 2/10
Typical uses: 1–2
Current uses: 1

pricing

Importance: 2/10
Typical uses: 1–2
Current uses: 1

wait time

wait times
Importance: 2/10
Typical uses: 1–2
Current uses: -

customer data

Importance: 2/10
Typical uses: 1–2
Current uses: 1

live chat option

live chat options
Importance: 2/10
Typical uses: 1–2
Current uses: 1

linkedin

Importance: 2/10
Typical uses: 1–2
Current uses: -